RETURN POLICY

CUSTOMER SATISFACTION IS 100% GUARANTEED

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GENERAL MERCHANDISE POLICY:

• All returns will be accepted within 30 days from ship date. You must have a Return Authorization Number before returning any product. Please contact us to get one. If we receive a package from you without a Return Authorization, delivery may be refused and it will be returned to you.
• We do not refund Shipping costs unless we made a mistake on your order. You are responsible for the cost of returning the product.
• Exchanges can only be made with a Return Authorization Number. Please contact us to get one.
• All purchases made through a retail store must be returned to the place of purchase.
• Purchases made directly through our website or customer service department may be returned to the address we provide you. 

 

Return product to:

Nexta Brands
Attn: Returns Dept,
12425 Mills Avenue, Unit A7
Chino, CA 91710

INKJET/TONER CARTRIDGES POLICY:

• All remanufactured inkjet/toner cartridges, are covered by a 30-day warranty from the shipment date.
• Prior to returning your cartridge, you will need to obtain a Return Authorization Number (RA#). Please contact us.
• Return the cartridge with a note including your name, address, phone number, order number, description or sample of the problem.
• No replacements or credits will be issued without a returned cartridge, cartridges that are less than half full, cartridges without the label, or when the cartridge has been tampered in any way.

Return your cartridge in a plastic bag to: 

Nexta Brands 
Attn: Returns Dept,
12425 Mills Avenue, #A7
Chino, CA 91710

Our professionally REMANUFACTURED cartridges use the original manufacturer's brand inkjet/laser cartridges body which have been used, cleaned, tested and recharged with our premium Ink/toner. The original manufacturers have not manufactured, sponsored or approved of the recharging of these cartridges. We are solely responsible for this product.